Splints

Returns

If ordered online, our splints can be returned within 30 days for a full refund.

*Items returned with non-repairable damage to the neoprene padding, Velcro, or rubber grip are not eligible for resale, so a full refund can not be issued. 

*Items returned with repairable damage are eligible for a partial refund.

*3D Orthotics, LLC does not cover return shipping.

Exchanges

If ordered online, our splints can be exchanged for a different size within 30 days or purchase.

*Exchanges must be undamaged, any damaged goods can be partially refunded if eligible, non repairable damages will be sent back to the buyer. 

*3D Orthotics, LLC will cover the shipping cost for exchanges. 

 


Braces

Returns

*Our braces are specialized products designed for each individual case. They are not resold, and returns are not accepted.

Exchanges

*We strive to get the best fit the first time around. If for any reason there are fitment issues with your brace, replacement parts or a whole replacement will be made free of charge. If your product is having fitment issues, please contact us under the "Contact Us" tab above so that our team can get to work on resolving the issue.

*Broken parts or chewed parts can be replaced at a fee. Every brace is saved on a secured server so that part blueprints and designs can be retrieved quickly to get your brace back into working shape as soon as possible.


Prosthesis

Returns

*Our prosthetic devices are specialized products designed for each individual case. They are not resold, and returns are not accepted.

Exchanges

*We strive to get the best fit the first time around. If for any reason there are fitment issues with your prosthetic device, replacement parts or a whole replacement will be made free of charge. If your product is having fitment issues, please contact us under the "Contact Us" tab above so that our team can get to work on resolving the issue.

*Broken parts or chewed parts can be replaced at a fee. Every prosthetic device is saved on a secured server so that part blueprints and designs can be retrieved quickly to get your prosthesis back into working shape as soon as possible.